le you will be working closely with our customers who have dropped out of contact. The purpose is to regain engagement with the customer and determine solutions to resolve and recover business, in a swift and timely manner.
You must be capable of building relationships with clients and analysing their specific situations, so that you can determine and implement the appropriate course of action to move the case forward.
-Understanding a customer’s needs and resolving the issue.
-Rapport building and problem solving.
-Working alongside case advisors.
-Pro-actively engaging with Third Parties, to inform them of the client’s situation.
-Provide weekly/monthly reports.
-Background in a collections type role.
-Knowledge of Insolvency practices.
-Highly motivated and target driven.
-Excellent organisational skills.
-Fully competent in Microsoft Office.
For more details please call 0161 974 7080 or email [email protected]
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