Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Mis-Sold Pension Customer Service Executive-Manchester-Salary £18,000 OTE £25,000 | Golden Egg Recruiting

Mis-Sold Pension Customer Service Executive-Manchester-Salary £18,000 OTE £25,000 | Golden Egg Recruiting

 

The Customer Account Executive is integral to the success of Pensions Claims. Our CA Executives guide our clients’ initial steps in their journey to compensation for mis-sold pensions. The post-holder will receive an attractive basic salary and the opportunity to achieve a target driven monthly bonus based on successful outcomes, which are achieved by creating a call-to-action with clients who have already expressed an interest in our service.

Key Responsibilities:

  • Make outbound calls to existing clients
  • Take inbound calls from existing and new clients
  • Comply with Data Protection and Confidentiality guidelines and other company policy and procedures
  • Build and maintain expert knowledge in order to conduct the role
  • Build and maintain good general knowledge of the full customer journey
  • Build and maintain accurate client records
  • Comply with company, legal and regulatory standards of conduct
  • Share knowledge and best practice with team and group members and provide support as necessary
  • Attend training courses arranged by the company
  • Carry out any other duties within capabilities as required by the needs of the business

Key Experience:

  • Minimum of 2 years working in a professional office environment
  • Telesales experience desirable, but not essential

Professional Conduct:

The Customer Account Executive will:

  • have a strong Customer Service ethic
  • have a positive and friendly telephone manner
  • be able to adapt their telephone manner according to their clients’ needs (tone of voice, speed of speech, level of language)
  • have excellent questioning and listening skills
  • be able to demonstrate empathy
  • have the ability and patience to explain complex ideas in plain English
  • have a professional work ethic
  • be detail orientated
  • have strong IT, literacy and numeracy skills
  • be a team player
  • have excellent time keeping

Job Type: Full-time

Salary: £18,000.00 to £25,000.00 /year

Job Type: Full-time

Salary: £18,000.00 to £25,000.00 /year

To apply, call today on 0161 974 7080 or email your CV at [email protected]

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