Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Quality Assurance Agent-Manchester-£18,000 | Golden Egg Recruiting

Quality Assurance Agent-Manchester-£18,000 | Golden Egg Recruiting

 
  • Observe, feedback and report adviser’s calls

 

  • Assist with the production of reports, updates and attend meetings and training sessions as directed by the Head of Financial Assessment Department.

 

  • Drive and service the quality control regarding compliance within the assessment department.

 

  • Manage and monitor your own workload within the set targets agreed

 

  • Accurate documentation produced and stored adequately and timely

 

  • Focused, detailed accounts representing factual evidence of compliant and non-compliant calls

 

  • To accurately record information on the relevant DFH systems or associated paperwork, ensuring high levels of observation completed.
  • To always behave in a professional and effective manner when dealing with staff to provide an independent attitude.
  • To be open to feedback, coaching and development.
  • To attend, participate in and contribute to team meetings & briefings
  • Comply with Data Protection Legislation with regards to disclosure of information.
  • Comply with all Regulatory bodies
  • The profile is not an exhaustive list of activities that the role holder may be required to undertake. The company may require the role holder to perform other duties as the Company deem necessary to fulfil the requirements of the role.

 

SKILLS & EXPERIENCE

Essential skills

  • Excellent communication skills, both verbal and written
  • Excellent inter-personal skills
  • Excellent listening skills
  • Ability to produce accurate detailed reports for Management and Directors
  • Ability to identify training needs and Standards of Conduct to ensure relevance to management and staff.

 

Preferable skills

  • “Can do” attitude
  • Positive and enthusiastic outlook
  • Target driven and focused
  • Leads by example and promotes a positive but fair attitude within the team
  • Self motivated and motivational
  • Willing to take ownership of tasks
  • Patient, with the ability to keep calm and polite under pressure
  • Organised and able to prioritise work load
  • Proactive approach
  • Customer focused

 

  • Attention to detail and accurate in recording information
  • Willingness to adapt and change

Hours: 10am – 8pm Monday to Thursday, 10am – 2pm Friday’s

Call today on 0161 974 7080 or email your CV at [email protected]

 

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