Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Welcome to Golden Egg Recruiting & Training |  Call us on 0161 974 7080

 

Sales Performance Coach - Manchester | Golden Egg Recruiting

Sales Performance Coach - Manchester | Golden Egg Recruiting

 

Sales Performance Coach

Description

Our client is a financial solutions provider which provides ethical and customer focused financial management plans. They are looking to recruit an experienced Performance Trainer / Coach, who will be responsible for coaching and supporting IVA and Debt Management Advisors, and to promote the “customer is at the heart of everything we do”. This will include the design, delivery and evaluation of training – both soft skills and business processes.

Responsibilities

  • Ongoing training of existing staff to support their development on how to deal with clients effectively
  • Listening to calls, conduct side by side coaching with all team members and provide immediate feedback
  • Evaluate, develop and maintain training material
  • Create and maintain FAQ’s to support team awareness
  • Keep up to date with procedures of the wider business so updates can be provided if needed
  • Work closely with the managers to identify training/knowledge gaps and assist with embedding actions within the team
  • Conducting role-play situations with staff as part of their development and providing feedback.

Requirements

  • Hands on experience within IVA and Debt Management
  • Work experience as a Sales Coach, Sales Trainer or similar role
  • Ability to listen to calls efficiently provide feedback in a positive and constructive manner
  • Ability to listen to calls, identify areas of improvement and provide agents with real examples or methods on how to increase their skills or knowledge.
  • Candidates must be highly organised and possess a positive and flexible attitude
  • Excellent communication skills – both written and oral.
  • Excellent time management, demonstrating flexibility and the ability to manage different processes independently
  • Can adapt well to change and prepared to learn new skills
  • Good working knowledge of Microsoft Office programs (Outlook, Excel, Word)

Benefits

  • Salary negotiable based on experience
  • Company pension scheme
  • Continuing Professional Development
  • Based in the city centre, onsite Café and Gym

 

 

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